Major Cloud Providers – Monthly Outage Recap August

MS Azure

8/28/19 Azure Email AlertsBetween 20:22 UTC and 01:35 UTC on 29 Aug 2019, a subset of customers may not have received email alerts sent from a subset of Azure services during the impact window.

8/23/19 RCA – Service Management Operations – West/North EuropeBetween 06:20 and 10:46 UTC, a subset of customers in North Europe and West Europe may have received failure notifications when performing service management operations – such as create, update, delete – for resources hosted in these regions.

8/16/19 DownDetector: Problems at Microsoft Azure Microsoft Azure is having issues since 10:45 AM EDT. Most reported problems:

  • Cloud services (45%)
  • Website hosting (39%)
  • Virtual machines (15%)

8/14/19 USGov Iowa – Service Management and Availability IssuesBetween 16:25 EDT on 14 Aug 2019 and 01:00 EDT, a subset of customers in USGov Iowa may have experienced issues accessing services in that region. Engineers determined that an underlying compute issue was impacting SQL, API Management, Azure Site Recovery, Media Services, Service Bus, and StorSimple.

8/9/19 Azure Portal – Issues Loading Dashboard TilesBetween approximately 16:07 and 19:17 UTC, customers using the Azure portal may have received failure notifications when attempting to load Tiles in the Azure Portal Dashboard.

8/8/19 Azure CDN – Connectivity IssuesBetween 14:05 and 19:00 UTC customers using the Akamai CDN may have experienced HTTP 504 (Gateway Timeout) errors when attempting to connect to resources.

AWS

8/31/19 DownDetector: Problems at Amazon Web Services Amazon Web Services is having issues since 9:16 AM EDT Most reported problems:

  • EC2 (70%)
  • AWS Console (18%)
  • RDS (10%)

8/26/19 VMware Cloud on AWS – SDDC provisioning failures SDDC provisioning and adding hosts/clusters in several regions may intermittently fail. 

Start Time: August 26, 2019 18:45 UTC 
End Time: August 27, 2019 18:00 UTC 

8/23/19 DownDetector: Problems at Amazon Web Services Amazon Web Services is having issues since 3:44 PM EDT.

8/21/19 VMware Cloud Services Console Availability issue User may not be able to access or experience trouble when logging into the the VMware Cloud Services. This incident affected VMware Cloud on AWS

Start Time: August 21, 2019 07:17 UTC 
End Time: August 21, 2019 07:20 UTC 

8/19/19 DownDetector: Problems at Amazon Web Services Amazon Web Services is having issues since 1:24 PM EDT. 

8/16/19 VMware Cloud on AWS – SDDC provisioning failures New SDDC provisioning is not working. 

Start Time : 16 Aug 2019 16:20 Hours UTC
End Time : 17 Aug 2019 02:45 Hours UTC

8/14/19 DownDetector: Problems at Amazon Web Services Amazon Web Services is having issues since 6:44 PM EDT. Most reported problems:

  • AWS Console (80%)
  • ECS (10%)
  • EC2 (10%)

8/12/19 VMware Cloud Services Console slowness issue Intermittent slowness & performance degradation with console login and functionality of our VMware Cloud Services. This incident affected VMware Cloud on AWS and others

Start Time: August 12, 2019 03:57 UTC
End Time: August 12, 2019 05:32 UTC

8/6/19 VMware Cloud Services Console Availability issue User may not be able to access or experience trouble when logging into the the VMware Cloud Services. This incident affected VMware Cloud on AWS and others

Start Time: August 06, 2019 15:41 UTC
End Time: August 06, 2019 15:55 UTC

Other Platforms

8/28/19 SAP Cloud Platform Identity Authentication – China – Service Advisory Since approximately 02:34 UTC SAP Identity Authentication – China Custom Tenants are unavailable

8/27/19 Google Cloud Networking Incident #19018 Internal load balancers in us-east1 not updating. Incident began at 14:34 and ended at 16:00 (US/Pacific).

8/26/19 VMware Network Insight Service Availability issue User may not be able to access the service or may experience trouble while accessing the service. 

Start Time: August 26, 2019 06:26 UTC 
End Time: August 26, 2019 07:14 UTC

8/23/19 SAP Cloud Platform Japan (Tokyo) [cf-jp10] – Service Advisory Since approximately 04:15 UTC Applications are unable to write events into the Audit Log Service. Service has been restored as of approximately 14:10 UTC

8/21/19 VMware Cloud Services Console Availability issue User may not be able to access or experience trouble when logging into the the VMware Cloud Services. We do not 

Start Time: August 21, 2019 07:17 UTC 
End Time: August 21, 2019 07:20 UTC 

8/19/19

–VMware Skyline Advisor intermittent login issue Users may not be able to login to Skyline advisor via My.vmware.com.

Start Time: August 19, 2019 10:58 Hours UTC
End Time: August 19, 2019 11:19 Hours UTC

-Google Cloud Console Incident #19008 We are currently experiencing an issue with authentication to Google App Engine sites, the Google Cloud Console, Identity Aware Proxy, and Google OAuth 2.0 endpoints. Incident began at 11:30 and ended at 13:27 (US/Pacific).

8/18/19 SAP Cloud Platform Europe (Netherlands) [cf-eu20] – Service Advisory Since approximately 05:13 UTC, Applications protected by Authorization & Trust Management (XSUAA) are not accessible. Service has been restored as of approximately 05:21 UTC

8/16/19 Google Cloud Networking Incident #19017 Affected projects may experience intermittent packet loss. Incident began at 01:02 and ended at 01:46 (US/Pacific).

8/15/19

–VMware Secure State – some auxiliary services are unavailable Some auxiliary data services are unavailable.

Time: August 15, 2019, 16:05 UTC 
End Time: August 15, 2019, 18:01 UTC

-SAP Cloud Platform Europe (Rot) [neo-eu1] – Service Advisory Multiple platform services are either partially or entirely unavailable. 11:34 – 17:38 UTC

-SAP Cloud Platform Europe (Frankfurt) [cf-eu10] – Service Advisory Applications protected by Authorization & Trust Management (XSUAA) are not accessible -Customers may have experienced sporadic disruptions between 06:51 UTC and 07:08 UTC on 15 Aug 2019

-SAP Cloud Platform Europe (Frankfurt) [cf-eu10] – Service Advisory Applications protected by Authorization & Trust Management (XSUAA) are not accessible – customers may have experienced sporadic disruptions between 05:53 UTC and 06:16 UTC on 15 Aug 2019.

8/14/19 SAP Cloud Platform Europe (Rot) [neo-eu1] – Service Advisory Lifecycle management operations for Java applications cannot be executed; Virtual Machines may be inaccessible. 03:42 – 04:43 UTC

8/12/19 VMware Cloud Services Console slowness issue Intermittent slowness & performance degradation with console login and functionality of our VMware Cloud Services.

Start Time: August 12, 2019 03:57 UTC
End Time: August 12, 2019 05:32 UTC

8/8/19 SAP Cloud Platform Europe (Frankfurt) [neo-eu2] – Service Advisory A general disruption is impacting the availability of applications and services. 17:34 – 22:03 UTC

8/7/19 SAP Cloud Platform Europe (Rot) – Trial [neo-eu1-trial] – Service Advisory Lifecycle management operations for Java applications cannot be executed. 22:24 – 23:45 UTC

8/6/19 VMware Cloud Services Console Availability issue User may not be able to access or experience trouble when logging into the the VMware Cloud Services.

Start Time: August 06, 2019 15:41 UTC
End Time: August 06, 2019 15:55 UTC

8/5/19

–VMware Cloud PKS Performance Degradation issue  Customers may not be able to create/delete new clusters across regions. The UI access may be slow.

Start Time: August 05, 2019 01:13 UTC 
End Time: August 05, 2019 05:48 UTC 

–SAP Cloud Platform Europe (Rot) – Trial [neo-eu1-trial] – Service Advisory

– UI Theme Designer is unavailable
– Portal sites are unavailable
– Web IDE is unavailable
– HTML5 applications are unavailable
– Mobile Services for Development and Operations is unavailable
– Administration of Mobile Services for Development and Operations is unavailable
– Identity Provisioning is unavailable

17:09 – 17:54 UTC

8/4/19 SAP Cloud Platform US East (VA) [cf-us10] – Service Advisory Between 04:45 UTC and 05:09 UTC, customers may have experienced a disruption on the SAP Cloud Platform.

8/3/19 SAP Cloud Platform Australia (Sydney) [cf-ap10] – Service Advisory Workflow service is unavailable. 16:05- 19:35 UTC

8/2/19 SAP Cloud Platform Russia (Moscow) [neo-ru1] – Service Advisory A general disruption is impacting the availability of applications and services. 23:13 on 8/1/19 – 01:32 UTC

8/1/19

-SAP Cloud Platform Multiple Regions – Service Advisory A general disruption is impacting the availability of applications and services. US East (Ashburn), US East (Sterling). 07:15 – 07:25 UTC

-SAP Cloud Platform KSA (Riyadh) [neo-sa1] – Service Advisory A general disruption is impacting the availability of applications and services. 02:12 – 02:39 UTC-SAP Cloud Platform US East (Ashburn) [neo-us1] – Service Advisory A general disruption is impacting the availability of applications and services. 02:15 – 02:28UTC