Our Guarantee

We at Infinitely Virtual are committed to our customers’ satisfaction. Our world-class engineers continue to improve our Enterprise Virtualization Environment (E.V.E.) to ensure that our customers continue to experience 100% uptime and the industry’s highest performing virtual dedicated servers. Every customer gets our 30-day unconditional 100% money back guarantee, immediate US based technical support, and our commitment to never charge hidden fees or enforce lengthy contracts.

30-Day Unconditional Money Back Guarantee

We know that buying a hosting plan from any company is a leap of faith. There are many reasons why you may not want to keep a service that you purchased:

• System does not perform as advertised
• Technology is too limiting
• Poor support
• You find a better or cheaper alternative
• System does not meet your requirements
• Solution is too difficult to implement
• You misunderstood your requirements
• You changed your mind
• You are experimenting with a new solution

Purchasing a plan from Infinitely Virtual is the safest thing you can do: you can cancel your plan anytime

within the first 30 days for any reason, and you will get every cent of your money back. Your 100% satisfaction is our primary goal.

No Hidden Fees – No Contracts

Every plan at Infinitely Virtual may be purchased on a month-to-month basis. If you choose to keep your monthly plan beyond the first 30 days, you may cancel your plan anytime prior to your monthly renewal without penalty. Furthermore, there are no setup fees, no termination fee and no hidden fees of any kind. The price on the website is the price you pay.

24/7/365 Immediate Support

Unlike our competitors, we guarantee to provide immediate US based support via phone or email. When you call Infinitely Virtual, you will always get a live person in the United States. Our US based support engineers will immediately begin diagnosing and solving your issue whether you open the case on the phone, on our web portal or by emailing support.

Highest Performing Virtual Servers

When designing E.V.E., our engineers were tasked with achieving the highest performing virtual dedicated servers in the industry; they were

successful. Our servers achieve near-physical server performance. That means that you can have all of the benefits of our virtualization environment without sacrificing performance.

100% Uptime Backed by SLA

A core requirement of E.V.E. was to achieve true 100% uptime. Every virtual dedicated server in our environment benefits from the following:

• SSAE 16 Type II Audited
• Redundant power backed by 8 generators
• Minimum N+1 Cooling
• Redundant 10 Gbps core switches
• Multiple BGP routed upstream providers
• Multiple firewall clusters
• Multiple clustered NetApp Filers
• Multiple data centers
  • connected by OC-192 SONET ring
• Data replicated offsite hourly
• Ability to migrate servers for maintenance:
  • among hosts using vMotion
  • among datastores using Storage vMotion
• VMware Hardware Availability Clustering

We put our money where our mouth is. Learn more about our Service Level Agreement and how we guarantee your uptime.